Troubleshooting

Fixes for the most common problems: empty rows, wrong badges, the Home button, sync errors and slow performance.

Start with the symptom that matches yours.

Home rows are empty or stuck#

1. Check that the TV is online and wait a few seconds: rows refresh in the background.
2. Go to Settings → App Settings → Accounts → Reset SLM. This clears the stored row lists so they rebuild. It is safe and keeps your accounts.
3. Restart the app.

See Accounts.

Titles are missing details, posters or ratings#

• Add free OMDb and Fanart.tv keys for more ratings and artwork.
• Use Reset Database in the same panel to reload titles with complete data.

Watched badges are wrong#

Open your tracker's settings and choose Re-sync Watched History: Trakt or Simkl. For WeTrakr, run Sync now.

The Home button does not open Hegemon#

See Make Hegemon your home screen. Try the system settings or the companion app.

Streaming options do not appear#

• Press Play again and wait for Loading providers….
• If nothing shows, the title may not be available on any service in your region.
• Configuring providers needs an active subscription.

Trakt, Simkl or WeTrakr will not connect#

• The sign-in code expires after a few minutes. Start again if it ran out.
• Check the TV's internet connection and its clock.
• If you see Too many requests, wait a minute and retry.

Notifications do not show#

Give Hegemon notification access: Settings → App Settings → System Integration → Grant notification access. See Notifications.

The weather is wrong or missing#

Open the weather panel → Settings and add your city under Locations. Without one, Hegemon only estimates your location.

Subtitles are out of sync#

Open Subtitles in the player and use Sync or the guided Subtitle synchronization. See Player controls.

Echo or sync does not connect#

• Sync between my devices must be on, on both devices.
• A PIN is valid for 10 minutes and works once. Create a new one if in doubt.
• Both screens must show the same confirmation code.
• Both devices need to be online. If you are on a very restrictive network, try another one.

The app is slow#

• Switch Animate image off in Spotlight.
• Turn off the Flying focus border and try a smaller interface scaling, see Appearance.

The app crashed#

After a crash an overlay with technical details can appear for a few seconds. A photo of it and the steps that led to it help a lot.

Still stuck?#

Write to arsenieb@gmail.com and include:

• your TV or box model and Android version,
• the Hegemon version (Settings → App Settings → About),
• what you did and what you saw.